Branding Lessons from Chick Fil A & Starbucks

So many conversations about branding are happening in my public relations circles lately. There are two recent examples of branding that have interested me: Chick Fil A’s “cell phone coop” promotion, and the customer feedback that has resulted from the recent Starbucks announcement that its rewards program will change in April.

Those were the discussion topics on this week’s edition of Lorrie’s Stories on Mayhem in the Am. I broadcast this segment live on Periscope each Monday at 7:40 a.m. Eastern time. Now I’m capturing those Periscope videos and sharing them on my YouTube channel. My channel is where I occasionally post news coverage achieved for clients, as well as these Periscope videos. Feel free to subscribe if you’re just that nerdy.