Archive for the 'florida' Tag

Starbucks handles complaints well

Starbucks is changing its Gold Member rewards calculations in April 2016, and many customers aren’t happy with the changes because they’ll have to spend more money to earn free drinks and food items. We discussed this news on my Lorrie’s Stories segment on Monday, Feb. 29, and you can watch the video below, which was pulled from my Periscope broadcast of the segment. Here’s the takeaway for small businesses: making changes to customer rewards programs may please some and anger others. The key is to communicate the changes well, and to be responsive to the complaints. Customers want to feel as though they’ve been...

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What PR lessons can you learn from Ted Cruz’s former spokesman?

Editor’s note: In September 2015, I started doing a weekly segment called Lorrie’s Stories on Mayhem in the AM, a Lakeland radio talk show that airs live on 1430AM/96.7FM. My segment airs at about 7:40 a.m. ET every Monday morning. I Periscope the segment, and recently began saving the video so I could share it on my blog. This is the first video I’ve shared.    Ted Cruz asked his (now former) spokesman Rick Tyler to resign last week after Tyler shared a negative story about Marco Rubio that later was determined to be false. On today’s Lorrie’s Stories, I talked about why Tyler’s sharing of the story...

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The WWE and NFL Had a Horrible Public Relations Week

This week saw a series of events that became the smackdown no one in World Wrestling Entertainment wanted to see play out. But perhaps the National Football League appreciated the distraction, because this week wasn’t one for their record books, either. Ryan Dilbert wrote a great bit on the WWE’s PR problems, which inspired my post today. Please check it out. Wrestling icon Hulk Hogan appeared on Good Morning America this week to apologize for his use of the n-word, which was captured on audio in 2006 or 2007. The WWE also fired wrestler Zahra Schreiber this week for pro-Nazi artwork she posted on her Instagram in 2012. WWE and NFL...

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Think Like a Reporter to Get Media Coverage

Getting coverage for your business or organization isn’t always easy. But as a former reporter, I have some insight that can help you increase your chances of getting media coverage. Follow these tips to increase your success rate. 1. Cruise the news  Read the news every day – especially news related to your industry. Knowing what is being written in your industry gives you a chance to identify information holes. What AREN’T they covering that they should? When you can fill this news hole, you become a valuable asset to reporters who cover your industry. Cruising the news daily also teaches you who covers your beat so you can...

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Does Your Social Media Feed Reflect Your Community?

Today’s post is about issuing a challenge to all you small business owners out there. First, some back story: I am forever grateful for once having been a journalist. Although I switched to public relations years ago, I continue to apply ways of viewing society  that I learned as a journalist. One in particular is accurately reflecting your community. As a reporter, I was told by editors that our newspaper needed to be an accurate reflection and representation of the community we covered. That meant rich and poor; urban and rural; red, yellow, black and white; young and old; gay and straight. It reminded me that as a white person,...

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A Twitter Primer

Do you ever read a tweet and ask yourself, “Huh?” So do we. Composing a tweet is as second nature to some of us as breathing. But that’s not the case for everyone. So today, we have decided it’s time to break it on down and explain the elements of a good business or event-related tweet that will give people either all the information they need to know, or a link to all those important details. Tweets can be used to promote a variety of topics, including events, blog posts, and relevant newspaper articles. Our beef with a lot of events-related posts is that all too often, there simply isn’t enough information....

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How Much Money Should You Spend on Public Relations?

That’s a tough one to answer, obviously. But here’s  the Bill Gates opinion on the matter. We like the way he...

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Social Media Words to Live By

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Good Grammar Is Sexy

Is good grammar still important in today’s very conversational style of writing?  I would say yes.  In fact, I would say good grammar is sexy.  Let me explain. Suppose you are texting a PSO – that’s prospective significant other – and the exchange goes something like this: Me: Hey, how are you? PSO:  Im doin good.  How bout you and me go hang out. Me: Where would you like to meet? PSO:  I no a good restaurant by the pier and there steaks is the best.  Your gonna love the view to.  I got work til 5:00 how bout we go there at 6:00. Me: So sorry, I won’t be able to go today. I hate to be judgmental, but this PSO...

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Why You Should Pay Your Local News Affiliate a Visit

  Lorrie Walker and I recently took a trip to a local news affiliate’s station. We regularly pitch stories to them, and it was a great experience; so great that I urge you – whether you are a public relations professional or a PR DIYer – to take advantage of if ever given the chance. Now, we didn’t just decide to announce ourselves at the studio so we could make the rounds networking and pitching stories – that kind of thing just doesn’t fly in the world of journalism. If it did, their halls would be inundated with people like their inboxes are with emails that have subjects lines that read, “a story idea you’ll love.”...

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